Phone Support
mobotag will work with just about every phone out there - if you can send text messages with your phone, you should be okay.
Still, we realize that some phones can be fussy, so here are a few phone-specific tips to help you out.
If you're still having problems with your phone, or know how to fix one of the problems below, please send us an email at moboteam (at) mobotag (dot) com
Also take a look at our Frequently Asked Questions (FQA).

THE PHONES

Sony Ericcson t610 / t616 / t637 (AT&T, T-Mobile, Cingular)

Problem: How do I send messages on my t610?
Solution: How about a step-by-step walk through?
1 Push center joystick to access the main menu
2 Select "messages"
3 Select "text"
4 Select "write new"
5 Type your message (e.g. "721 Broadway", etc..)
6 When finished typing hit upper select button "continue"
7 Select SMS type, choose 'Email'
8 "Email subject" comes up, leave blank and hit the upper left button to "continue" (note: older models of this phone don't have this step)
9 "Email" comes up. (type in "nyc@mobotag.com") or (hit "lookup" button to find the email stored in your address book)
10 Click continue to send.

Problem: My phone can't send text messages to an email address (T-Mobile only)
Solution: There are two ways around this: (1) Instead of sending "text messages" to nyc@mobotag.com, send a "picture message" to the same address or (2) reply to a message that mobotag has already sent you. (A lot of our users always keep a message from mobotag in their inbox that they can reply to.) If you are logged in, you can tell mobotag to send a message to your phone by clicking here.

Problem: When I send a message I see a "Mail Gateway Error." (AT&T only)
Solution: You'll see this message if you try to reply to one of the messages we've sent you. To use mobotag from your T610 with AT&T, you can not reply to messages, instead you have to create a new email message each time.

Problem: I can't add "nyc@mobotag.com" to my address book.
Solution:: Go to your inbox and find a message that mobotag already sent you and try to "add address".

Problem: When I add "nyc@mobotag.com" to my address book (see above) it gets saved as a bunch of random numbers, and not "nyc@mobotag.com".
Solution:: This looks like a T-Mobile bug. We're not sure how to fix it.


Sidekick (T-Mobile)
Problem: How do I send messages on my sidekick? Email or SMS?
Solution: To use mobotag with your Sidekick, send messages using the email application (your @tmail account, not the SMS application). Also, make sure to put the address of your location in the body of the message (and not in the "subject:" field).

Problem: I never get any messages back from mobotag. Not even the confirmation message.
Solution: Since your Sidekick is really good at email, you sign up for an email address when you buy one. Your Sidekick email address probably looks something like "jenny@tmail.com". If this is the case, you need to set "jenny" as your "alternate email handle".

Blackberry (T-mobile)

Problem: Everytime I send a message, I get a "This device is not supported" message.
Solution: Ah, you'll see this error if you use a device (Blackberry, Treo, Windows Mobile, Sidekick) that allows you to send / receive messages from your "real world' email address (e.g. jenny@gmail.com).

If that sounds like you, try sending from your alternate handle address. such as "jenny@tmail.com".


Nokia 3650 (AT&T and T-Mobile)

Problem: My phone can't send text messages to an email address. (T-Mobile only)
Solution: Okay, so go: Messages -> New Message -> Text Message and enter "500" in the "To:" field. In the body of the message put "nyc@mobotag.com location address " (etc.). Sounds crazy, but that should do it.

Problem: My phone can't send text messages to an email address. (AT&T only)
Solution:Okay, so go: Messages -> New Message -> Text Message and enter "00000" in the "To:" field. In the body of the message put "nyc@mobotag.com location address " (etc.). Sounds crazy, but that should do it.


Nokia 3100 (Cingular)

Problem: How do I send messages on my Nokia 3100?
Solution:How about a step-by-step walk through?
1 Select "Messages"
2 Select "Text Messages"
3 Select "Create SMS email"
4 Enter email address (nyc@mobotag.com) (or select "Find" and grab the address from your Contacts)
5 Leave Subject blank
6 Enter message (e.g. "721 Broadway ")
7 Select "Send email"
8 Enter email server number: 121



Nokia 6800 / 6820 (with flip-open keyboard)

Problem: How do I send messages on my Nokia 6820?
Solution:How about a step-by-step walk through?
1 Push on the joystick to access menu
2 Select "Messages"
3 Select "Text messages"
4 Select "Create SMS email"
5 Enter "email address" (e.g. @mobotag.com) (Hint: Add this address to your "Contacts. Then you can just select "Find" and then "Select" the correct entry)
6 Click "OK"
7 Leave the "Subject" field blank
8 Click "OK"
9 Type your message (e.g. "721 Broadway ")
10 Click "Send"
11 Enter email server number: 00000
12 Click "OK"
Problem: When I send a message I see a "Mail Server Error". (AT&T)
Solution: Ah, if you're seeing this, try sending a "Multimedia Message" to instead of "Text Messages".


Sony Ericcson t618i (AT&T and T-Mobile)

Problem: My phone can't send text messages to an email address. (T-Mobile only)
Solution:Okay, so go: Messages -> New Message -> Text Message and enter "500" in the "To:" field. In the body of the message put "nyc@mobotag 721 Broadway" (etc.). Sounds crazy, but that should do it.

Problem: My phone can't send text messages to an email address. (AT&T only)
Solution:Okay, so go: Messages -> New Message -> Text Message and enter "00000" in the "To:" field. In the body of the message put "nyc@mobotag 721 Broadway" (etc.). Sounds crazy, but that should do it.


Motorola V66 (Verizon)

Problem: My phone can't send text messages to an email address.
Solution:The only way around this is to reply to a message that mobotag has already sent you. (A lot of our users always keep a message from mobotag in their inbox that they can reply to.) If you are logged in, you can tell mobotag to send a message to your phone by clicking here.

Hint: Instead of always keeping the email in your inbox, add it to your address book! (This definitely works on the V66.)



Motorola MXp200 (Microsoft SmartPhone, AT7T)

Problem: Every time I send a message, I get a "This device is not supported" message.
Solution:Ah, you'll see this error if you use a device (Blackberry, Treo, Windows Mobile, Sidekick) that allows you to send / receive messages from your "real world' email address (e.g. jenny@gmail.com).

If that sounds like you, try sending from your alternate handle address. such as "jenny@sprintpcs.com".


Samsung E105 (T-Mobile)

Problem: My phone can't send text messages to an email address.
Solution: Try sending a "Multimedia Message" to instead of trying to send a "Text Message."


Samsung E315

Problem: My phone can't send text messages to an email address.
Solution: Try sending a "Picture Message" to instead of trying to send a "Text Message."


Samsung S105 (T-Mobile)

Problem: My phone can't send text messages to an email address (T-mobile only)
Solution:There are two ways around this: (1) Instead of sending "text messages" to nyc@mobotag.com, send a "picture message" to the same address or (2) reply to a message that mobotag has already sent you. (A lot of our users always keep a message from mobotag in their inbox that they can reply to.) If you are logged in, you can tell mobotag to send a message to your phone by clicking here.


Samsung SGH-X105 (T-Mobile)

Problem: My phone can't send text messages to an email address (T-mobile only)
Solution:There are two ways around this: (1) Instead of sending "text messages" to nyc@mobotag.com, send a "picture message" to the same address or (2) reply to a message that mobotag has already sent you. (A lot of our users always keep a message from mobotag in their inbox that they can reply to.) If you are logged in, you can tell mobotag to send a message to your phone by clicking here.



Sanyo 8100 (Sprint)

Problem: My phone can't send text messages to an email address (T-mobile only)
Solution: There are two ways around this: (1) Instead of sending "text messages" to nyc@mobotag.com, send a "picture message" to the same address or (2) reply to a message that mobotag has already sent you. (A lot of our users always keep a message from mobotag in their inbox that they can reply to). If you are logged in, you can tell mobotag to send a message to your phone by clicking here.

Problem: Whenever I send a message I get back a "location unrecognized" message.
Solution: This looks like a Sprint bug. If you see this message, email us.



Siemens c56 (AT&T)

Problem: My phone can't send text messages to an email address.
Solution: The only way around this is to reply to a message that mobotag has already sent you. (A lot of our users always keep a message from mobotag in their inbox that they can reply to). If you are logged in, you can tell mobotag to send a message to your phone by clicking here.




Handspring Treo

Problem: How do I send messages on my sidekick? Email or SMS?
Solution: To use mobotag with your Treo, send messages via SMS (and not email). Also, make sure to put the "721 Broadway " in the body of the message (and not in the "subject:" field).

Problem: I am getting text messages from mobotag, but I never get photo messages. What gives?
Solution: For some reason, we can't send MMS (photos) to Treos. If anyone has a fix for this, drop us an email.
Problem: Every time I send a message, I get a "This device is not supported" message.


Samsung v206 (AT&T)